The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We absolutely do custom orders! Just let us know what you are looking for and we will do our best to make it for you. Make sure on leather items to give all the details- color, size, shape and if you want tooling, please give us as much detail or send a photo in jpg, pdf, tif, or gif
We can custom make your leather hat based off of several different methods- 1. Simply measure the circumference of your head and leave a note in the comments box when ordering. This can be in either centimeters, millimeters or inches. 2. If you know your standard hat size leave in the comments when ordering 3. Use standard Alpha numeric sizing ( standard hat size 6 3/4 = small, 7- 7 1/8 = medium, 7 1/4- 7 3/8 = large, etc.)
When in doubt, just give us the exact circumference in the comments- we actually prefer this as it is much more exact
Tooling is the carved and/or stamped pattern in your leather item we are making for you. This can be done with almost any image you would like. You provide the image and we can most likely put it on the leather.